Additional Information
RAW Staff FAQs
Additional information to help you complete your Liveforce registration:
Why do you need my passport number? What if I don’t have one?
The passport number field is ‘required’ as part of our due diligence to ensure all of our staff are entitled to work in the UK. However, we understand that some of you may not hold a current passport. The system will accept ‘0’ as an answer and will let you proceed from there. If you do hold a valid passport, please do input your number.
Why do you need my UTR number?
You will be asked for your Unique Taxpayer Reference number (UTR). This is part of RAW’s due diligence to ensure those we employ are suitably registered with HMRC so that all taxes, NI contributions etc are paid as appropriate. Assuming you turnover more than £1000 a year, this is a requirement for us to be able to approve your application.
References?
You will also be asked to provide two references during this application process. We cannot proceed to approving your application until we have those.
What certificates should I upload?
Some of you may hold a qualification, which allows you to work in multiple environments (the scope of your qualification) For example, you’re a Mountain Leader but you are able to operate in the scope of Lowland Leader terrain. You may be wondering whether to tick that you hold both qualifications? In this situation, please just tick the qualification (or specified ‘training’) if you have undertaken the specific training/assessment course and can show a course report/certificate for this. We will work out the rest on your behalf. For example, if you’re a Mountain Leader who has also gone through the Hill and Moorland Leader scheme previously (training/assessment) then please tick both and upload relevant documents. If you only hold the Mountain Leader qualification, please only tick Mountain Leader.
- • Ideally you will upload a copy of the certificate, but in some cases other evidence may be acceptable (EG, screenshots from CMS showing your name, MT number and qualifications held. A copy of a course report showing the same information may also be acceptable)
I don’t understand the ‘criminal convictions’ question
Near the end of the profile creation is a question about criminal convictions and it’s not clearly worded, sorry. This is pre-set question and not something we can amend. The question is simply, “Do you have any criminal convictions? - Yes or No”.
What type of DBS check? And do I need to be on the Update Service?
With regards to DBS certificates, it MUST be an enhanced certificate – unfortunately a Basic check is not sufficient for our needs.
- • Additionally, we strongly encourage you to make sure you’re subscribed for the Update Service (and make sure you update DBS if you get new card details – it’s a recurring card payment, not a direct debit so will fail when you get a new card. Once it’s failed you can’t just re subscribe, you’ll need to apply for a new certificate and start the process again!)
- • If your DBS certificate is more than one year old and not on the Update Service we can no longer class it as current, therefore we would need you to have a new check completed before we could allocate you work requiring a DBS check.
- • If you’re on the Update Service, the date on your certificate is irrelevant, as long as your subscription is still active. Please upload your certificate as we require the details from it to make a check on the Update Service.
What do I do with a certificate or qualification which has an expiry date?
Some certificates and qualifications will have an expiry date (eg, First Aid) – it is your responsibility to upload a copy of your new documentation to Liveforce as and when you renew these. If something has lapsed and you have not renewed, please remove it from Liveforce. (Liveforce are working on an update which will allow you to input the renewal/expiry date and automatically remove it when it expires, but it’s not here yet!)
Liveforce is asking me about female clothing sizes, but I don’t wear female clothes!
There is a question regarding clothing sizes. It will ask for both male and female sizes. At the bottom of the male sizes list is “I’m female”, and vice versa on the female sizes list. Each question needs an answer, that’s all.
Medical conditions or dietary requirements
Please do let us know of any medical or dietary conditions or requirements – this is so we can look after you as best as possible when working for us (in the same way we hold that info about clients).
I think I’ve finished applying, but it’s not working?
Initially, you may think you have completed your profile, when in actual fact you have just created a log-in for Liveforce itself. The final stage of the profile process is your approval of our current Standard Operating Procedures. If you’ve not done this yet, you’ve not finished the process.
What happens after I’ve submitted my application?
Once you’ve submitted your application we will check all of the information is present and correct, we may contact references and we will definitely check all of your certificates and qualifications have uploaded properly. Please allow some time for us to do this, especially at busy times of year.
Do you update SOPs and other documents regularly?
Finally, as we go forwards, our SOPs will change/be updated from time to time. When this happens, you’ll be notified and your profile will show as ‘incomplete’ until you’ve re-agreed to the new SOPs.
Once your application has been approved
Liveforce says I don’t possess all of the required skills – Help!
Many of the jobs posted may have multiple ‘skills required’. You do not need to possess all of these skills – we’d like to hear from you even if you only hold one. For example, we may run an event where a Lowland Leader qualification is equally as well suited as a Mountain Leader qualification. Both Mountain Leader and Lowland Leader will be on the ‘skills required’. That is simply so that it shows up for as many eligible people as possible. If we only ‘require’ a Lowland Leader a lot of Mountain Leaders may miss the job, even though they may be well suited to fulfil the role, experience and scope wise. If you’re met with a message along the lines of “You don’t possess all of the skills required, do you wish to apply anyway?” please always hit yes – we’d like to hear from you!
Should I email new or updated certificates to you?
No! As you continue to progress your career and gain further qualifications you will want to add them to your profile – please don’t email them to us, we don’t have access to add them for you – you need to do this yourself by logging into you account and heading to the ‘Skills’ section.
I’ve applied for a job, does that mean I’m booked? What happens next?
When you have applied for a job, you have done just that – expressed an interest in working on that job. You have not been assigned the work at that point. Whilst we try to confirm staff ASAP, in some cases that may take longer than we’d like, reasons for that may be:
- • We're just really busy in the office and keep getting sidetracked before we get to staffing
- • Clients have made it clear they want to go ahead (it goes on live force at this point), but then have a delay in signing contracts or paying a deposit (this is when we actually start staffing it)
- • The number of participants is TBC - in this case we'll put on as many staff as we need at that point, but still leave the job open - as we get more pax signing up to an event, we'll add more staff as we go
Please do remember that applying for a job doesn't mean you're confirmed - we would never expect anyone to hold a date in their calendar if they've applied but not yet been confirmed, and would encourage you to continue to keep an eye out for other work in the mean time - if you've taken other work because we were too slow, that's our problem, not yours!
How do I know if I’m confirmed on a job?
You will know you’re confirmed on a job because you’ll get an email with the confirmation and details. Equally sometimes you will receive an email saying you’ve been declined or put on the wait list.
Why did I get declined for the job?
Please don’t take this personally. We sometimes have 30 applicants for a single job – naturally we can’t give it to everybody. We try to spread the work around, but also make best effort to find the best match between leaders, clients and the event – sometimes certain leaders suit certain types of event or client – we all have our strengths and weaknesses, and at RAW we try to make it so that everyone is playing to their strengths as often as possible!
Do keep in mind that we like to see you working regularly before we put you in roles of higher responsibility, so if you’re new to us, or don’t work with us very often, we’re unlikely to allocate you in a coordinator role, for example.
How do I cancel a job I’ve been confirmed on?
If you need to cancel a job, you can do this via Liveforce – Please always be honest with why you need to cancel, we appreciate honesty.
- • Do also consider whether it might be worth picking up the phone or emailing to explain fully – we’re all human in the office – if you’ve been offered a cool piece of work in Greece, for example, we’ll more than likely be excited for you and be happy to work with you to find a solution so you can go and do the other stuff – no stress, no worries! (just send us a photo of your ice cream?)
- • That being said, we do need reliable staff, and reliable staff will be prioritised going forwards. Whist we are aware we all need to cancel occasionally, do be aware that regular cancellations, especially at short notice, will more than likely result in you dropping lower down our list, or being removed all together in extreme cases!
How quick will I get paid?
Our standard payment terms are within 30 days of the job being complete and the invoice being received, though we aim to pay within 2 weeks.
- • To help us achieve this, please send your invoices promptly after the event, including the event code (found on the Liveforce job). Please also remember to send over a few photos from the day, a brief report/feedback and complete any other admin the job requires (eg, DofE assessor reports or MT course reports). We cannot approve the payment until we have this final piece of the job completed. These documents should always be emailed to staff@raw-adventures.co.uk.
- • If you have worked multiple jobs in quick succession it would be appreciated if you could send the documentation is separate emails for each event to keep things efficient at our end. You should always create a separate invoice for each event.
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